Artwork Shipping Policy

Environmental policy

We work with a fully end-to-end carbon-neutral printing partner, so all prints and framed artworks (and their delivery) are certified carbon-neutral.

All papers and wood-based materials are sourced from Forestry Stewardship Council-certified sustainable sources. Packaging materials have been carefully selected to reduce the environmental impact while ensuring your artwork gets to you in perfect condition. Plastics are kept to a minimum and all packaging materials are sustainably sourced, a mixture of recycled, recyclable, or biodegradable materials.

FREE US/UK/Canada Shipping

We provide art-secure global shipping for all prints to almost every country. If your address is not accepted at checkout, please get in touch with us, and we will try to find a solution.

Orders are dispatched within 3-5 days and would after that arrive within 1-2 weeks in the UK or Europe and 2-3 weeks in North America. Other destinations may vary (please allow up to four weeks).

You will receive a tracking number via email upon dispatch. All shipments use the most efficient and cost-effective shipping route via Royal Mail, Deutsche Post, DHL, TNT, or UPS.

Returns on damaged or lost artwork

In the unlikely event of receiving damaged artwork, please contact us within 48 hours with pictures. Once confirmed, we will endeavor to replace the edition free of cost.

If we cannot replace the edition, we will arrange a refund upon receiving the returned damaged artwork and the corresponding Certificate of Authenticity (where applicable).

Customs

Customers may have to pay a customs clearance fee as your delivery port requires.

Refund policy

We have a 5-day return policy, which means you have five days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@christinastefani.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items returned to us without first requesting a return will not be accepted. 

You can always contact us for any return questions at hello@christinastefani.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is damaged or if you received the wrong item so we can evaluate the issue and make it right.

Refunds

We will notify you once we receive and inspect your return. You’ll be automatically refunded using your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund.

Shipping costs

You are responsible for shipping costs unless you return an item because it was defective or wasn’t what you ordered (in which case we would pay for shipping).